FAQ
HOW DO I PLACE AN ORDER?
To place an order, simply browse through our collection and click on the item you wish to purchase. Choose your preferred size and color, then click "Add to Cart." Once you've added all desired items, proceed to checkout and follow the prompts to complete your order.
WHAT TYPE OF FEMALE WEAR DO YOU SELL?
We offer a wide range of female wear including Sets, Tops, Bottoms, Nightgowns, Party dresses, Jumpsuits, Tracksuits, and other dress styles to cater to your various preferences.
WHAT PAYMENT METHODS DO YOU ACCEPT
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
DO YOU OFFER DISCOUNTS?
We occasionally offer discounts and special deals on selected items. Be sure to sign up to our Newsletter and follow us on social media to stay updated on our latest offers.
WHAT IS YOUR SHIPPING POLICY?
We offer worldwide shipping with options for standard and expedited delivery. Shipping costs and delivery times vary depending on your location and chosen shipping method. For more details, please refer to our Shipping Policy page.
WHAT IS YOUR RETURN / EXCHANGE POLICY?
In The House Gear Return Policy
We strive to ensure a smooth shopping experience. In most cases, we offer exchanges or store credit refunds for eligible items. All return inquiries must be submitted within 7 days of the delivery date, as confirmed by tracking information.
Submit inquiries via email INTHEHOUSEGEAR@OUTLOOK.COM
After this timeframe, we are not obligated to process an exchange or refund. Additionally, unauthorized returns or exchanges will not be accepted.
Please note that ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged.
For inquiries regarding an exchange or store credit, please email INTHEHOUSEGEAR@OUTLOOK.COM, via live chat, or ITHG Support Team at (678) 437-1711.
HOW DO I DETERMINE MY SIZE?
We provide detailed size charts for each product to help you find the perfect fit. Please refer to the size chart specific to the item you are interested in. If you have any further questions about sizing, feel free to contact our customer support team for assistance by emailing INTHEHOUSEGEAR@OUTLOOK.COM, via our live chat, or ITHG Support Team at (678) 437-1711.
HOW CAN I CONTACT CUSTOMER SUPPORT?
If you have any questions, concerns, or feedback, our customer support team is here to assist. You can reach us via email at INTHEHOUSEGEAR@OUTLOOK.COM, reach out via our live chat, or ITHG Support Team at (678) 437-1711. We strive to respond to all inquiries within 24-48 hours.